21st Century Radiator Company Terms and Conditions
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1 Legal
UK Law - These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these Terms and Conditions the term ‘the Company’ means the 21st Century Radiator Company Ltd, ‘Purchaser’ refers to the purchaser of any goods or services and the term ‘goods’ refers to any item sold by the company. Nothing herein referred to shall be deemed to have construed a relationship with any supplier or purchaser of the Company’s products or services without the express written permission of the 21st Century Radiator Company.
Copyright - All text, graphics, formatting or other materials present on the Company’s web site or in the Company’s printed material shall remain the property of the Company. Any use of the Company’s materials without written permission of the 21st Century Radiator Company is prohibited. Copyright © The 21st Century Radiator Company Ltd 2004. All rights reserved.
Web Site - By using the Company’s web site you agree to our terms and conditions. If you do not agree with our terms and conditions you may not use our web site.
Security - The Company endeavours at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur and to remedy such a breach in the unlikely event of it occurring. For web-based orders we use a secure processing system (SagePay) utilising Secure Socket Layer (SSL) technology. All credit card numbers are encrypted in the software and the Company holds no credit card details after the order has been successfully placed.
Privacy - The Company respects the privacy of its customers and the users of its web site and will never supply any personal details to third parties without permission. We are committed to acting in accordance with the Data Protection Act 1998.
2 Pre-Sales
Pricing - Where pricing is shown on the web site or in the Company’s literature, this is exclusive of Value Added Tax (VAT) charged at the prevalent UK rate, currently 20%.
Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.
Dimensions - All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipework. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipework prior to the goods being placed in situ. Unless otherwise specifically requested, radiators will be supplied bushed with ½” bottom pipe bushes.
Plumbers - We strongly advise that plumbers are not booked until your radiators are on site. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for the booking of plumbers prior to the goods being placed in situ. Although all radiators are tested to six bar pressure before leaving our warehouse, we also strongly advise that all radiators are pressure tested prior to installation.
Maximum Assembly Size - All our sectional radiators are assembled to a restricted size due to haulage and manoeuvrability considerations. For most radiators this will be 15 sections; however, for patterned and Princess radiators this will be 10 sections, and for the Marseilles 970 radiator this will be 5 sections. Radiators in excess of these sizes will be supplied up to the maximum size, together with additional sections supplied with a radiator tool and assembly instructions for on-site assembly. If assembly size is of key importance to the Purchaser this should be conveyed in writing to the Company.
Assembly structure - Most of our sectional radiator will be supplied up to 15 sections with one integral leg at each end of the radiator. Radiators in excess of 15 sections will be supplied with four integral leg sections. However, the Company reserves the rights to vary this assembly structure. If assembly structure is of key importance to the Purchaser this should be conveyed in writing to the Company.
Painting & Finishes - Sectional radiators are supplied in a primer coating ready to be painted. The colour of the primer varies by radiator and, although the Company will endeavour to meet the Purchaser’s requirements, it cannot be held responsible for failure to supply a particular primer colour. We recommend that primed radiators are painted with either a hammered or enamel top coat (2-3 coats will suffice). Although radiators can be painted with almost any paint, some paint manufacturers are reluctant to give guarantees for prolonged heat resistance, which is why we recommend enamel paint. For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour and the Purchaser accepts that there may be minimal differences. The colour and gloss level in any colour or RAL chart must be used only as a guide. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour.
Polishing - Polished radiators are supplied coated with a thin layer of oil. Polished radiators should be kept oiled by applying a thin coat of oil every 2-3 months. This will protect the cast iron from rusting. Oils used can be anything from Danish oils to WD40 type oils, they must be clear and long lasting. If you forget to oil your radiator, depending on the moisture within the environment, a thin coat of rust may appear. This can easily be removed by applying a thin coat of ‘T-Cut’ and then re-oiling the radiator. Do not put any damp clothes onto your radiators as this will cause them to rust. We do not recommend the use of polished radiators in kitchens, bathrooms, or other areas of high moisture content. There are a number of different types of polished finish available in the UK. If the type of polished finish is of key importance (e.g. to match other radiators), please let us know and we will endeavour to meet your requirements.
Right of Substitution - The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.
3 Sales
Invoice - It is the responsibility of the Purchaser to check their invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.
Payment - Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. Where goods are provided under a trade price, the Company must see copies of headed notepaper together with a company registration number before goods are supplied. If such items are not provided to the Company, it reserves the right to charge for the goods at the prevalent retail price. Where goods have been supplied under a trade account, the company requires all invoices to be paid in full within 30 days of the invoice date unless other terms have been confirmed by the Company in writing. The Company reserves the right to charge interest on any trade accounts that exceed this 30 day period at the rate of 4% above current base rate.
Delivery - Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Upon request we supply estimated delivery dates. Purchasers are usually notified of confirmed delivery dates 2-3 days prior to dispatch. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements. We will hold an order for up to 2 weeks after order completion free of charge; storage thereafter will be charged at £30 (+ VAT) per week per pallet up to 3 months; any orders not collected/delivered after 3 months will be disposed of.
Shipping - Radiators and baths will be shipped by a pallet forwarding network using a HGV. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to the Purchaser’s required position, usually to the closest hard-standing area. The haulage company is under no obligation to remove items from the pallet, nor carry items into the Purchaser’s property. The Purchaser should warn the Company if there is restricted access, soft, or gravelled driveways. Should the Company not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, the Company reserves the right to charge a redelivery fee if redelivery is necessary. Cast iron radiators and baths are very heavy, so please ensure that either sufficient manpower, or lifting gear, is available to unload the pallet. For timed, and/or Saturday deliveries, the haulage company levies additional charges, please contact the Company for details of these charges. Small items will be shipped either by next day courier or next day Royal Mail special delivery. The Company will not be held responsible for any failure of the courier or Royal Mail to deliver within the specified period.
Acceptance of Deliveries - Please ensure that goods are unpacked when they are delivered and check them against the delivery note. If they are not checked fully upon delivery, the delivery note should be signed as ‘condition unchecked’. When signed as ‘condition unchecked’ any goods damaged in transit, or unsatisfactory goods, must be reported to us within 3 days of delivery. The Company will not be held liable for any damaged or unsatisfactory goods not reported to us within this three day time period. The Company can take no responsibility for damaged goods signed as being in good condition. The Company cannot be held responsible for any damage occurring after delivery.
Installation - Your plumber may use a chemical cleaner to flush the system once the radiators are installed, please make sure that this cleaner is flushed entirely from the system, you may damage your radiator seals if the system is not flushed properly. Following this procedure we recommend the use of Fernox as a water treatment/corrosion inhibitor. Please see the manufacturer’s leaflet and be sure to apply the right amount for cast iron. If too much is applied this may cause a problem with your radiator seals and void your guarantee. System design, flushing and dosing must be in accordance with BS 5449, 1990, BS EN 12828:2003 and BS 7593. Do not use a water softener in your system, the soft water will damage and eventually corrode the radiator seals. Use of a water softener will void your guarantee.
Back Orders - Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.
Force Majeure - No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond its control.
4 Post-Sales
Cast iron radiators and cast iron baths are Guaranteed for a period of 10 years from the date of the Purchaser’s invoice to be free from any manufacturing defects. The Company will replace any goods found faulty due to manufacturing or workmanship free of charge within this period, subject to the following conditions:
· the defect is not due to wear and tear, accident, misuse, improper operation or failure due to incorrect installation;
· the cost of labour is paid by the Purchaser;
· proof of purchase is available;
· powder coating primed radiators by the Purchaser or their agents invalidates the guarantee as the Company has no control over how the radiators have been shot-blasted or heat treated;
· The Company reserves the right to change only the defective section of a sectional radiator;
· the Company is not liable for any consequential loss caused directly or indirectly by any defect in its goods;
· The benefit of this warranty is given to the first purchaser of the goods and is not assignable.
Valves Guarantee – All of our valves come with a one year manufacturer’s guarantee.
Towel Rails and Designer Radiators Guarantee – Any item arriving cosmetically damaged will be replaced free of charge, as long as it is reported to the Company within 24 hours of receipt. The Company will not replace items reported as cosmetically damaged after 24 hours of being received.
Faulty Products Guarantee - If a replacement product is required, the Company will arrange for a replacement to be sent and the faulty item collected on the same day. Therefore, if the item is plumbed in, it will need to be unplumbed ready for collection. For some items, the courier may deliver the new product and then return later that day to collect the faulty product. If for any reason, you cannot unplumb the faulty product and need a replacement ahead of collection of the faulty product, you will be charged for the replacement and then refunded when the faulty product is returned in good condition. For electric towel rails or electric radiators, if the product is faulty, but the element is not, we normally ask you to retain the element, as only the rail or radiator itself will need replacing. We request that you adequately package any faulty item being returned to us - please use the original packaging if you still have it. If we are sending a replacement, you may be able to use the packaging from the new item, as often the courier will call back later to collect. All brackets, etc., must be returned. If an item arrives back scratched and dented due to poor packaging, the Company reserves the right to levy a charge for the item.
Returns Policy - The Company will accept the return of non-faulty goods as long as the goods are fit for purpose and in the same condition that they left its warehouse. Upon the return of such goods in the aforementioned condition a full refund will be given within 30 days subject to a 20% restocking charge and the cost of returning the goods to the warehouse. Non-standard goods i.e. those painted or polished to a purchaser’s requirements cannot be cancelled without full charge.
Complaints - The Company prides itself on the provision of first rate customer service; however, in the unlikely event that you do have a complaint, such a complaint must be furnished to the Company in writing within 7 days of the receipt of goods setting out the grounds of complaint. The Company will ensure that any such complaint is dealt with sensitively and in a timely fashion.
